Support
contact@lúméa.comTell us your store address (yourstore.myshopify.com) and what you see; a screenshot helps.
Before you write
Most questions are answered in the Restock guide, also available inside the app under Help. The quickest answers are below.
Questions and troubleshooting
Quick answers to the most common questions.
| Question | Answer |
|---|---|
| A product says "Not enough history". | Restock needs about 3 weeks of sales to forecast it. Until then it doesn't guess. |
| The suggested quantity seems high. | Press "Why?": check the delivery time (a holiday may be adding days), the supplier's pack size and minimum, and any waiting customers. |
| A product I ordered still says "Reorder now". | Mark its purchase order as sent: only sent orders count as stock on the way. |
| My stock didn't change after receiving. | Stock changes only after you press "Add … units to Shopify stock". Check the location you picked. |
| The "Notify me" box doesn't appear. | It only shows when the selected variant is sold out. Check the block is added and saved in the theme editor. |
| Which plan do I need? | Every plan has every feature; plans differ only by how many products Restock plans for (Free: 5, Starter: 50, Growth: 200, Pro: unlimited). Above your limit, Restock plans your best sellers and tells you. |
| Can Restock order from my suppliers automatically? | No. Restock prepares the order and the email; you stay in control of what is sent. |
Installing Restock
Restock is installed from the Shopify App Store into your Shopify admin. After installing, open it from Apps → Restock; the setup page walks you through the first steps.